Just hang up on the crazy lady!

Okay, so I am SO MAD at QWEST right now, and I obviously am having a bad day as I started to scream at the phone after I knew I had been hung up on AGAIN!
I am wondering if while I start my schpeel of how complicated my issue is, and that I know they can't help me, but I just want to know the status of my supposedly-being-worked-on-issues, they read some secret message that pops up on my account saying: SHE WON'T GIVE IN, SHE WANTS HER $5 back EVERY MONTH, and trust me, HANG UP ON HER!
We signed up for a "price for life" deal back in Sept of 2006. It was $21.99 for internet . We somehow didn't get signed up for the right thing because for 4 months we had to call each month to get our bill adjusted. FINALLY in Jan of 07 we thought they had fixed the issue, and for ONE YEAR we were billed the correct amount. Jan of 08 our bill once again started to be wrong. But not just by $5 but by more. I called and after over 5 calls, being hung up on, being told they couldn't help me, and being told three or more times that a MANAGER would call me back in 24 -48 and NOT ONCE has a manager EVER called me back, a woman, named Kati, fixed our account. Or so we thought. The next month it was off by $5 again. I called Kati, she helped with what she could, and transfered me to an actual higher person...which everyone else told me they COULD NOT DO. So, the next person told me that they still needed someone higher up to help us. And my account is supposedly being looked at and SOMEONE will call me. BUT what got me, is that she said she would add $30 to my account so that if it isn't fixed IN SIX MONTHS!!!! that we would at least not be off money wise. UHH, RED FLAG!!!! I said that sounds like it would mess up the investigation part of my account more and if she could just credit $5 to the account and $5 more for maybe next month, then I would continue to call on a monthly basis, but HOPEFULLY it wouldn't even take 1 month, let alone 6months!!!!! to fix a simple issue of giving me what my account records CLEARLY STATE that I signed up for in SEPTEMBER of TWO-THOUSAND and SIX.
Lately I have received a call from qwest almost daily. NOT to fix my account. But for a FREE account review. I politely assure them they cannot help me, that someone called me yesterday (or in one case only a few hours earlier) and that I would like to be transfered to the billing specialist. (Well, twice I requested this, the other times I told them I already talked to someone.) BUT those two times I requested someone. The first time I got Virginia, or Victoria, and she was so hard to hear I kept asking her to repeat herself, and she hung up on me. Just a few minutes ago, I got Doug. I started into my schpeel, the boys came over begging for more apples, I said excuse me, and when I started talking again, I got no response....so I yelled COME ON!!!!! THIS IS REDICULOUS!!!!!!!!!! The operator said, if you would like to make a call, please hang up and call again.........


THERE MUST BE A SIGN ON MY ACCOUNT: SHE IS CRAZY, JUST HANG UP.


so, what would you do?

thanks for letting me vent, this was theraputic, I now am going to pick up Chris at the bus stop and hopefully my inner road rage will stay calm as the beast in me is striving to call up Qwest and ask for their complaint department and verbally throw up all over someone that probably will hang up on me. (disclaimer, I wouldn't do it, and I am very polite on the phone, and if there is a complaint department I feel sorry for that person because they must take A LOT for the team.) :)